Magnetic fields: Do not expose your watch to intense magnetic fields such as loudspeakers or refrigerators and other electromagnetic appliances.Shocks: Whether thermal or other shocks, avoid them. In the event of violent shocks, please have your watch checked by an authorized service center.Crown: Depending on model, push or screw it in carefully to ensure that no water enters the mechanism.Cleaning: For metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a soft cloth for drying.Chemical products: Avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.Temperatures: Do not expose your watch to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures over 60C (140F) or under than 0C (32F).
Only service centres meeting the strict criteria relating to equipment and technical skills are supplied with original MIDO spare parts. This allows all customers to enjoy a service in line with MIDO's standards of excellence.
Our customer service is also at your disposal via our contact form. In order to provide you with the best possible response, we kindly ask you to provide us with the reference number of your watch. You can also contact our official partner boutiques for further information.
Depending on your location, the bracelets can also be purchased directly from the MIDO online store.
The prices shown in the Customer Service section should be considered as a guide only. Many international laws do not allow public prices to be imposed. For this reason, each independent approved service centre is free to set its own service prices.
However, the public prices recommended on this site are valid in the official service centre belonging to Swatch Group Ltd. in the country/region in question.
Like any high-precision instrument, a watch needs to be serviced periodically to ensure it is working at its best. The frequency of servicing depends on the model, the climate and the care you give it. As a general rule, we recommend that you have your watch serviced every 4 to 5 years by a MIDO Authorised Service Centre.
All servicing of your watch must be carried out by one of our authorized service centers. Any service not carried out by an authorized service center will void the warranty.
Servicing of your watch depends firstly on the availability of its components. From the date production of your watch ceases, we guarantee the availability of spare parts for a minimum of 10 years, and up to 20 years for gold watches. If production of a particular part is haltered or suspended for any reason, we reserve the right, at our sole discretion, to offer an alternative solution. We will also do our utmost to maintain collector's pieces and jubilee watches.
Functioning of the watch
MIDO watches are designed to be water resistant to a pressure of 3 bar (30m/100ft), 5 bar (50m/165ft), 10 bar (100m/330ft) or 20 bar (200m/660ft), as indicated on the case back. Watches are pressure tested in a laboratory by means of tests conducted at various pressures corresponding to the pressure experienced by a swimmer or diver sitting still at various depths. However, many water-based activities involve a lot of movement and other environmental changes which exceed the boundaries of the tests conducted and may therefore affect the water resistance of a watch. A watch's water resistance cannot be guaranteed indefinitely, as it may be affected by ageing gaskets or an accidental impact to the watch. As stipulated in our Watch care section we recommend that you have the water resistance of your watch checked once a year by an approved service center. We also recommend that you do not under any circumstances open the watch yourself and do not adjust the time-setting crown and/or pushers (buttons) when your watch is underwater. Similarly, check that the crown is in position 1 (pushed in) or screwed down (depending on the model) before you enter the water.
A bezel is an adjustable ring on the case, often used to record additional data, such as the duration of an event or to read the time in a second time zone. A bidirectional bezel can rotate in both directions, clockwise and anticlockwise. A unidirectional bezel only turns one way to prevent it accidentally turning in the wrong direction and therefore giving a false reading. When measuring diving time, for example, any impact or false manoeuvre can only reduce the pre-set limits, preventing the user from having an exaggerated interpretation of air or decompression time. To use a unidirectional bezel for deep-sea diving, place the bezel's main indicator (initially positioned at 12 o'clock) at the projected time for the end of the dive. When the minute hand meets the main indicator, the diving time will have been reached. For example, for a 30-minute dive starting at 15:00, align the bezel's main indicator with 15:30 (at six o'clock) just before diving. The minute will take 30 minutes to reach the bezel's main indicator, thereby indicating remaining diving time.
Both types of movement are mechanical movements, but are wound in different ways. Manual-winding watches must be wound every day by hand using the crown, whereas self-winding watches are wound by an internal rotor which responds to wrist movements.
A chronograph is a timepiece which, in addition to displaying the time, is equipped with a stopwatch mechanism to measure and record elapsed time. Depending on the model, the measured time is shown either by an analogue display with an hour, minute, second and even a 1/10 or 1/100 second hand or by a digital display. A chronometer is a watch that has obtained an official rate certificate from the COSC (Contrôle Officiel Suisse des Chronomètres), which certifies that the movement has passed a range of precision tests in different positions and at different temperatures over a 15-day period. Certification can be granted both for mechanical and quartz movements.
The accuracy of the watch depends on the movement and individual habits of the wearer. The majority of mechanical watches (excluding certified chronometers) have average precision tolerances of between -10/+30 seconds per day. To earn the title of chronometer (see question relating to chronometers), the mechanical movement's average precision must be between -4/+6 seconds per day.
The power reserve of a self-winding watch depends firstly on the type of movement. When fully wound, the movements of our watches have a power reserve of between 36 and 80 hours. The power reserve also depends on the wearer's individual habits and activity. As an indication, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or more, which ensures that the watch will continue to run throughout the night.
General
MIDO sells its watches exclusively through its global network of certified distributors, whose addresses are listed in the point of sales section.
Since 2014, our watches have been identifiable thanks to our ''WS'' (Watch-Secur) numbering system, which allows them to be identified and their warranty to be activated on our website.
If in doubt regarding the origin of your watch, you can contact your closest service centre to carry out a complete analysis of your MIDO.
By creating an account on our website, you can register your watch and access its warranty and user manual ("Register my watch" section). By doing so, you will enable us to provide you with a personalised service. MIDO will not share your details with third parties.
In order to carry out a detailed diagnosis of your watch, we invite you to send us your watch. To do so, please use our prepaid shipping box service*; Customer Service section : Request Free Shipping.
You will then be able to follow the progress of the service on our CIS platform. *Availability limited to certain countries/regions.
All MIDO watches are covered by a 2-year international warranty. COSC certified models are covered by a 5-year international warranty.
Your digital warranty is automatically activated on the date of the purchase. You will not be provided with a warranty card but you can access your warranty details by registering your watch through our ""Register my watch"" program.